Privacy Policy

When you use Yellowbat Casino, we may handle information that identifies you, relates to your account or is connected with your use of our website and services. The information collected depends on the services you use, the choices you make and the checks that may be required before or during your use of an online gambling account.

Account and contact details

This may include your name, date of birth, residential or postal information, username, account details and contact information. We may also keep information about your preferences, communications with us, responsible gambling settings and other details needed to administer your relationship with Yellowbat Casino.

Identity and verification information

To help confirm that an account belongs to the person using it, we may request identity or age verification information. This can include copies or details from identity documents, information used to confirm your address, and other information needed for customer due diligence, fraud prevention, account security or responsible operation of the service. Verification information may be reviewed by authorised staff or service providers acting on our instructions.

Payment and transaction records

We may handle information about deposits, withdrawals, payments, refunds, account balances, gaming activity and other transactions connected with your account. Payment details may be processed by payment providers. We generally use transaction information to process instructions, keep accurate records, investigate unusual activity, provide support and meet applicable obligations.

Device, technical and usage information

When you visit or use the website, we may receive technical information such as your IP address, browser type, device type, operating system, language settings, approximate location, pages viewed, time spent on pages, referral information and information about how you interact with the site. This information helps us keep the website working, understand performance, identify errors, improve the user experience and protect the service.

Information you provide to support

If you contact us, we may keep the information you provide, including your name, account identifiers, the content of your enquiry and any documents or evidence needed to resolve the matter. We ask that you do not send unnecessary sensitive information through support channels.

We may share personal information where this is reasonably necessary to provide the service, protect players and the website, process transactions, complete verification, meet legal requirements or manage our operations. Information may be shared with service providers that support functions such as hosting, technology, payment processing, identity verification, customer support, fraud prevention, security, communications and professional services. These providers should only use information for authorised purposes and in accordance with their role.

We may also disclose information where required or permitted by law, in response to a valid request from an authorised body, to protect the rights or safety of players or others, to investigate suspected fraud or unlawful activity, or to establish and defend legal claims. We do not sell personal information as a general business practice.

Keeping information secure

We use reasonable administrative, technical and organisational measures designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, authentication processes, monitoring, secure systems and staff procedures. No website, transmission or storage system can be guaranteed to be completely secure, so you should use a strong password, keep your login details confidential and contact support promptly if you believe your account may have been accessed without permission.

Storage and retention

Personal information may be stored by us or by service providers supporting the website. Depending on the service used, information may be handled in more than one country. Where this occurs, appropriate safeguards are intended to protect the information in line with applicable privacy requirements.

We keep information for as long as it is reasonably needed for the purposes described in this Privacy Policy. Some account, payment, identity, transaction, security and compliance records must be kept for a period required by law even after an account is closed. Other information may be removed, anonymised or securely disposed of when it is no longer required, subject to technical, operational and legal considerations.

Account security

You are responsible for taking reasonable steps to protect your account credentials and devices. Do not share your password or authentication information with another person. If you notice unusual activity, receive an unexpected account message or believe that your information may have been compromised, contact support as soon as possible so appropriate checks can be considered.

Depending on your circumstances and applicable privacy requirements, you may have rights or choices concerning personal information held about you. These can include asking for access to your information, requesting that inaccurate or incomplete information be corrected, asking for deletion of information where it is no longer needed or may lawfully be removed, and withdrawing consent to marketing communications.

How to make a request

To exercise a privacy right or ask a question about the handling of your information, contact support@yellowbatcasino.online. Please explain what you are requesting and provide enough information for us to locate the relevant account or records. We may need to verify your identity before providing information or making changes, particularly where the request involves account security or personal documents.

1. For access, ask us for a copy or summary of the personal information we hold about you.
2. For correction, identify the information you believe is inaccurate, incomplete or out of date and tell us what should be changed.
3. For deletion, ask us to remove your personal information where there is no continuing lawful or operational reason to keep it.
4. To withdraw consent to marketing, contact support@yellowbatcasino.online or use the unsubscribe or preference option in a marketing message.

A deletion request may not apply to every record. We may need to retain information to complete a transaction, protect an account, resolve a dispute, prevent fraud, meet legal obligations or keep records for a period required by law. Where information cannot be deleted, we will aim to explain the relevant reason in general terms. We may also limit the scope of a request where providing or changing information could affect the privacy of another person, the security of the service or an ongoing investigation.

Keeping your information accurate

You should provide accurate information and update it when it changes. Some details may need to be changed through account settings, while other details may require support assistance or verification. We may keep a record of previous information where it is needed for security, transaction history, compliance or audit purposes.

Questions and complaints

If you have a concern about this Privacy Policy or believe your information has not been handled appropriately, contact support@yellowbatcasino.online so the matter can be reviewed. We may ask for further details to investigate the concern and will handle requests in a reasonable manner, subject to applicable requirements and the need to protect account information.

Changes to this Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology or privacy practices. The latest version published on this page will apply to information handled after the update, unless a different approach is required. We encourage you to review this page periodically so you understand how Yellowbat Casino handles personal information.